Policies

Gordon’s 100% Money Back Service Guarantee

It is our goal at Gordon Salons that every guest walks out the door feeling nothing less than WOW. We are willing to go above and beyond to make this happen each and every time you visit. If you are not satisfied with your hair, we are happy to redo it, at no cost to you, or give you an in-store credit for a future service. If you opt to receive a monetary refund we will assume we have lost your trust and we kindly ask that you do not return to any Gordon location. In store credits are used when no other option is available to fix an issue. Please be aware that any requests for a redo service must be made within two weeks of the initial service. 

Please e-mail us at gordonsalon@gmail.com with any feedback- we appreciate it!

Parking

Our Highland Park and Chicago hair salons are located in high-traffic areas. Please give yourself a few extra minutes to park. For parking suggestions for individual locations, click on Lakeview, Highland Park for additional information – or call the salon and we’ll be happy to help.

Appointment Cancellation

Gordon Salons adheres to a 24-hour cancellation policy. If you cancel with less than 24 hours notice, we reserve the right to charge you for 50% of your appointment.

Appointment Confirmation

Because we recognize the value of your time and hours, we will contact you 48 hours in advance to confirm your appointment. Please provide us with a phone number that is the best way to reach you when you make your appointment.

Returned Checks:

Returned checks will be charged a $30 fee on top of any bank fees.

Returned Merchandise:

Any products or merchandise accompanied by the original receipt can be returned as long as the product is still half full and returned within a year of purchase. Purchases made with a debit or credit card can be credited back to the original card. Unfortunately we cannot give cash back so purchases made with cash or check can only be returned for store credit

Children:

As a family friendly salon, we welcome children for hair cuts in the salons.

Pets

For the comfort and safety of all our guests, please do not bring pets into our salons. As always, though, service dogs are welcome at any time.